Privacy Policy
Last Updated: January 27, 2025
This Privacy Policy describes how Heraventos ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at heraventos.com and any related services, features, or content we offer (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a course or learning program, contact us, or otherwise interact with the Services. This may include:
- Full name and display name
- Email address
- Phone number
- Billing and payment information
- Profile details and educational background
- Messages, feedback, and support requests
- Any other information you choose to submit
1.2 Information Collected Automatically
When you use the Services, certain information is collected automatically through cookies, log files, and similar technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device identifiers
- Pages viewed, links clicked, and navigation paths
- Session duration and timestamps
- Referring URLs
- Course progress and interaction data
1.3 Information From Third Parties
We may receive information about you from third-party sources, such as social login providers, payment processors, analytics services, or partner platforms, consistent with their respective privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Services
- To deliver, personalize, and improve educational content and learning paths
- To process payments and manage billing
- To facilitate live sessions, group classes, and instructor communications
- To send transactional communications, including enrollment confirmations and receipts
- To send promotional communications, where permitted and consistent with your preferences
- To analyze usage patterns and improve platform performance and user experience
- To detect, prevent, and respond to fraud, abuse, or security incidents
- To comply with applicable legal obligations
- To enforce our Terms of Service and other agreements
3. Legal Bases for Processing
We process your personal information on one or more of the following bases:
- Contractual necessity: Processing required to provide the Services you have requested or enrolled in
- Legitimate interests: Processing that serves our reasonable business interests, such as improving the platform and preventing fraud, provided those interests are not overridden by your rights
- Consent: Where you have given clear consent for specific processing activities
- Legal obligation: Processing required to comply with applicable laws or regulations
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose |
|---|---|
| Essential | Required for core site functionality, authentication, and security |
| Functional | Remember your preferences and settings across sessions |
| Analytics | Measure usage patterns and improve platform performance |
| Marketing | Deliver relevant content and track campaign effectiveness |
4.2 Managing Cookies
You may configure your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Services. Where required by applicable law, we obtain your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal information. We may share your information with the following categories of recipients:
5.1 Service Providers
We engage trusted third-party vendors to support our operations, including hosting providers, payment processors, email delivery services, video conferencing platforms, and analytics providers. These parties are authorized to use your information only as necessary to perform services on our behalf and are bound by confidentiality obligations.
5.2 Instructors and Educational Partners
Where you enroll in a course or session, relevant information such as your name and progress data may be shared with the instructor or partner responsible for delivering that content.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
5.4 Legal and Compliance Disclosures
We may disclose your information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
6. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide the Services. We may also retain certain information for a longer period where required to fulfill legal obligations, resolve disputes, enforce agreements, or maintain accurate financial records. When information is no longer required, we delete or anonymize it in a secure manner.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Restriction: Request that we restrict processing of your information in certain circumstances
- Portability: Receive your information in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.
10. Third-Party Links and Services
The Services may contain links to third-party websites, tools, or integrations that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Services. Your continued use of the Services after any such changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Heraventos
- Address: 518 Freeport Ave, Elk River, MN 55330, United States
- Email: info@heraventos.com
- Phone: +1 574 213 5522